1. Overview

This Privacy Policy explains what information PetSOS collects, how we use it, and how we keep it safe. By using our website or subscribing to PetSOS, you agree to the practices described here.
 

2. Information We Collect

We collect only the information needed to provide our services.
 

2.1 Personal Information

• Name

• Email address

• Phone number

• Building or location information

• Emergency contact details
   

2.2 Pet Information

• Dog’s name

• Dog’s needs and routines

• Medication instructions

• Behavioral notes

• Access instructions for visits
   

2.3 Website & Technical Information

When you visit our website, we may collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the site

This helps us improve our website and understand how people use it.
 

3. How We Use Your Information

We use your information to:

• Provide PetSOS visits

• Communicate about scheduling

• Send confirmations and updates

• Manage your subscription

• Respond to questions or support requests

• Improve our website and services

• Notify you about service area changes or availability

We do not use your information for unrelated marketing or advertising.
 

4. How We Protect Your Information

We take your privacy seriously. PetSOS uses secure systems and industry‑standard safeguards to protect your data from unauthorized access, loss, or misuse.

Only authorized team members can access your information, and only for the purpose of providing your services.
 

5. Sharing Your Information

PetSOS does not sell, trade, or share your personal information with outside companies.

We may share information only when necessary to:

• comply with the law

• respond to legal requests

• protect the safety of your dog, your home, or our team

We do not share your information with advertisers or third‑party marketers.
 

6. Payment Information

All payments are processed through secure third‑party payment providers. PetSOS does not store your full credit card details.
 

7. Cookies & Website Tracking

Our website may use cookies or similar tools to improve your experience. Cookies help us understand how visitors use our site so we can make it better.

You can disable cookies in your browser settings if you prefer.
 

8. Access, Updates, and Deletion

You may request to:

• update your information

• correct inaccurate details

• delete your account

• ask what information we have stored

We will respond as quickly as possible.
 

9. Children’s Privacy

PetSOS does not knowingly collect information from children under 13. Our services and website are intended for adults.
 

10. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on our website. Continued use of PetSOS services means you accept the updated policy.
 

11. Contact Us

If you have questions about this Privaccy Policy or how your information is used, please reach out through our contact page. We’re here to help you feel informed and supported.

​